Customer Service Executive (Norwegian Market)

Job description

We are looking for a Customer Service Executive (Norwegian Market) 

The customer service is responsible for the contribution to sales results of an agreed region/country and sells all products with the aim of achieving the sales target for the region. It is important that the existing customers are well looked after, resulting in maximum revenue growth (or minimum turnover retention). To achieve the maximum results, the customer service will take as many inbound calls as possible and he or she will advise the customer with the right solution for the application or help with any other questions in order to satisfy the customer. The customer service will also make and follow-up on quotations with the aim to convert quotations into orders.

Let’s Ledify Europe
World Wide Lighting is a leading and rapidly growing European specialist in lighting products. Our product range goes from conventional bulbs, to future ready, Led Lighting solutions and complete fixtures. Our extensive range and high quality products support each and every business to find their ideal lighting solution. We make European companies and houses greener. Switching to LED lighting is the fastest way to achieve this goal. That's what we love to do and where we stand for as an organisation.

Do you also want to make an impact and have an influence on the strong growth within this company? Don't wait any longer and join us!

The Role

  • Handle as much as possible inbound calls and tickets (E-mails);
  • Convert inbound calls to orders;
  • Use tools and product/sales skills, provided by the company, to contribute to the sales revenue in the region;
  • Process all information in the provided systems (Magento, Teamleader, SAP);
  • The customer service reports to the teamleader.

Job requirements

Your Profile

  • Commercial drive;
  • Fluent Norwegian, written and spoken;
  • Works responsibly, accurately and independently and does not lose sight of the goals;
  • Is resistant to stress, shows initiative and can work sufficiently motivated with a certain degree of flexibility;
  • You are a good teamplayer and willing to work in an international team.

What to expect from us?
We offer you a versatile and attractive position within a very ambitious organisation that has translated into an impressive growth of our company. We are an E-commerce lighting company and we are active worldwide in 15 countries with 24 webshops. Over 200 enthusiastic colleagues are working continuously on pushing the bar of customer satisfaction to the next level. To achieve this we challenge our people to take initiative, bear a sense of responsibility and motivate them to walk the extra mile.

"It's never too late to light up your career"
In case you think you are the right candidate to become our new colleague, or would you like to have more information about this position? Share your talents with us via the ‘apply’ button below. For information ask Christel van Oers via telephone number 06-14320007.