Customer Service Specialist (Danish Market)

We are looking for a Customer Service Specialist (Danish Market) 

As a Customer Service Specialist for our Danish market you will have the very first contact with our customer. You are the voice of our organisation! 
With your enthusiasm, customer focus and strong communication skills you ensure a smile on the face of every customer, with a primary focus on our business customers (B2B). Your role will entail maintaining a strong connection with our sales team whilst handling a range of enquiries from delivery times, products, pricing and order modifications. You will be instrumental in assisting sales efforts in Denmark, helping this key market grow by giving the best lighting advice, processing orders, upselling and strengthening relationships with our valued business customers. 

Let’s Ledify Europe 

World Wide Lighting is a leading and rapidly growing European specialist in lighting products. Our product range goes from conventional bulbs to future ready, Led Lighting solutions and complete fixtures. Our extensive range and high-quality products support each and every business to find their ideal lighting solution. We make European companies and houses greener. Switching to LED lighting is the fastest way to achieve this goal. That's what we love to do and where we stand for as an organisation. 

Do you also want to make an impact and have an influence on the strong growth within this company? Don't wait any longer and join us! 

The Role 

• Processing customer enquiries by email and telephone. 

• Understanding the needs of our business customers and advising on the best lighting products and comprehensive solutions 

• Create new relationships with prospective business customers and strengthen existing business relationships through proactive engagement and excellent service 

• General administrative work for returns, marketplaces and other customer queries. 

• Maintaining a strong connection with our sales team and supporting them to identify opportunities and recognizing potential customers. 

• Gathering information about customer needs and responding to them, reporting any bottlenecks to the manager. 

Your profile 

• You have a higher education. Previous customer service experience is a plus 

• Good communication and listening skills. 

• Fluent in Danish and English, both written and spoken. Other languages are a huge plus. 

• You can start in August/September. 

• Available full-time: 40 hours per week 

• Hybrid working- coming to our office located in Gothenburg a minimum of 2 times per week.

What can you expect from us?  

We offer you a versatile and attractive position within a very ambitious organisation that has translated into an impressive growth of our company. We are an E-commerce lighting company and we are active worldwide in 15 countries with 24 webshops. Over 200 enthusiastic colleagues are working continuously on pushing the bar of customer satisfaction to the next level. To achieve this we challenge our people to take the initiative, bear a sense of responsibility and motivate them to walk the extra mile. “It's never too late to light up your career" 

If you think you are the right candidate to become our new colleague or if you would like more information about this position, please click the 'Apply' button below. For further information: Please contact Christel van Hoppe on +31(0) 614320007.